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So upset with provider :(

D

Daisyhappy!

New Member
Im so sorry to come on here and rant but i really need to and you lot are the only people that might understand.
Im so so upset, i saw my provider once at my consultation in November, i emailed in December to say i finally had the money so sent bank draft for the full amount and got my date, i was sent a little info pack and went in for bloods two weeks ago where i was told we could sit down for a chat but when i got there a stand in nurse that didn't even work for the company Took my bloods and nobody spoke to me. My op is on Saturday and I had heard nothing so emailed and said i was feeling a little in the dark about certain things -oh i got an email the other day asking me to come in and pay my balance?!- wondering did they even know who i was!
So took time off work to go in today and have a chat and sign a form she wanted signed. There were no rooms available so we had to sit in reception surrounded by people. She was racing through a checklist saying yeah i explained that, told you that, went through that, i stopped her about a couple of things she most certainly did not go through with me and she got really annoyed with me and told me i was confused, i said i wasn't but it was no big deal cos i know now - she flipped and told me i was wrong, that she's doing the job years and that she remembered me. Now honestly, she didn't go through HALF the stuff she was spouting off so honestly thought she might have the wrong person so i asked her was she sure it was me as only the other day she thought i hadn't even paid, a mix up etc. Well she stormed off and back two seconds later and said the management said i can't have my op on Saturday cos Im so unhappy with what the surgeon went through with me. The SURGEON!? I never even mentioned him and i was only with him for ten minutes the day of my consultation and he answered all my questions.
So then i said ok i presume Im getting my money back, to which she told me no that id get a later date. I said no, i have a full time job and a young baby and can't organise all this again so she took me upstairs as i was getting a bit upset and suddenly my surgery is on Saturday again.

Im just shocked and really really let down that I've spent 7k to be treated like this.
Im still going ahead with it as i know they'd make it so difficult for me to get my money back, Im probably stark raving mad to be honest and wouldn't recommend them to anyone.

Is it possible to have the band and fills and do ok on your own otherwise without support of your provider?

Id love any opinions on this please. Thanks for reading this giant post and sorry for the rant!x
 
Daisyhappy! said:
Im just shocked and really really let down that I've spent 7k to be treated like this.
Im still going ahead with it as i know they'd make it so difficult for me to get my money back, Im probably stark raving mad to be honest and wouldn't recommend them to anyone.

Is it possible to have the band and fills and do ok on your own otherwise without support of your provider?

Id love any opinions on this please. Thanks for reading this giant post and sorry for the rant!x
Click to expand...

Oh dear, you rant away because that is not acceptable at all!

To be honest the aftercare is so important with a band, not just the fills but the dietary advice and access to support groups etc.

I dont know how your provider works but with mine the nurse who runs the clinics, does the fills and weigh ins as well as dietary advice but you also have access to a specialist, plus a detailed post op diet sheet.

I dont want to excuse her behaviour at all but maybe she did have you mixed up but was too embarassed to admit it. What is her position with the company? maybe you wont have any further dealings with her :confused: xx
 
Bloomin Hell hun not surprised your upset!!
Cant advise on band - not my op but sure someone will - as for provider , after that outburst personally wouldn't touch them with a barge pole !!
 
I think she could have had me confused cos a few things didn't add up, id rather she had been honest that try to make out i was stupid and confused, then when i said-very nicely- "no honestly we didn't go through that" to say ok ok you don't remember etc.
Ugh it was just the attitude off her was very unpleasant BUT the package seems pretty good and Im hoping this was just a blip. A nurse does the fills but I've heard on another forum that they are now sending people up north for emergency de-fills as they only have one nurse and too many patients which scares me a bit but she told me today that was only a handful of people, just like it was only a handful of people that couldn't get any fills all summer long :O

Oh i wish i felt a bit more positive about them, i feel great about the surgery just hope Im not left to fend for myself afterwards. There is a dietition that rings you for phone appointments tho so that's something!

Thanks so much for reading and replying x
 
I'd demand a refund and go somewhere that cares, if the care beforehand is this shocking, what will it be like afterwards?
 
Omg hun, they have treated you so badly.. i really dont know what to suggest. ive had a bypass, but as Maryanne has said you will need the dietry advise and support from them afterwards xx
 
Thanks for the reply Cassiecat. I know i feel a bit of a fool going ahead with it but i also can't afford to lose the money which i think they'd put up a fight for.
I was with my gp today and she was so supportive and told me she advocated the surgery but not the company Im having it done with, this was before i went in to them! But i like that she's for me having the band and very supportive it makes me feel a bit less alone.x
 
Im sure i sound like such a moan here but i really don't mean to. Here in Ireland there's really only a choice of two providers, same surgeon and the mother provider is miles away from me.
I have the information pack which has my diet guidelines for after etc and i can't fault the info pack it seems very good, i just hope that's enough.
Also, further rant, i asked about people being sent to belfast for emergencies and she said i know who you're talking about and she overeats after a fill and i know it because its not possible for be filled too tight unless you're overeating, when i told her i didn't know the woman, that id just read it on the internet that's when she admitted that a handful of people have been sent there. Oh i just don't know :(
 
Oh gosh I'm so sorry to hear about your negative experience. At a time when all you need is reassurance, it must have been horrible to be treated in that way. Is it possible to call them to speak to someone else instead of this lady? Just to get things straight with a different member of staff & make pure you have all of the information you need (and deserve)? Irrespective whether she mixed you up with someone else, you are paying for a service, not to be treated badly & spoken so rudely to. If that were the case, you could have paid me a lot less than 7k to be so rude to you! Okay so on a serious note, you need to be 100% happy with your provider and this experience would not be a pleasant note to start on. I really hope you do get to deal with someone a lot more understanding and get some peace of mind in this issue.
 
Good luck hun hope u get it sorted :) x

Sent from my iPhone using WLSurgery
 
Daisyhappy! said:
Also, further rant, i asked about people being sent to belfast for emergencies and she said i know who you're talking about and she overeats after a fill and i know it because its not possible for be filled too tight unless you're overeating, when i told her i didn't know the woman, that id just read it on the internet that's when she admitted that a handful of people have been sent there. Oh i just don't know :(
Click to expand...

I think this receptionist / admin person needs a rap on the knuckles from her employers. What with that (above) and the mess up in your first post ... I would consider writing a letter to the senior surgeon / practice manager letting him know about the unhelpful, unprofessional attitude of one of his staff (who seems to have made a shed load of innaccurate assumptions).

You might want to wait until your band is nice and securely in place before sending the letter (!) .... but certainly consider that as an option.

The provider and the surgeons may well be wonderful, but if they have a loose cannon employee like this who seems to speak (nonsense) before she thinks, it will dent their reputation.
 
I agree Sharon id love to write to the higher surgeons about it because the surgeon i met back in November and who's doing the op is lovely, i wish she was the receptionist she's the patient care coordinator! The only one in the republic of Ireland for the provider so Im really scared of pissing her off cos she IS the support Haha oh what a mess!
I think I'll see how things go with her and wait until my band is in, just see how things go eh.

So glad i have this place cos my poor boyfriend can only listen to so much :) appreciate you all loads! Thanks again for replies!x
 
Hiya
The aftercare is essential as you will be going back once a month for fills...depending in if this is truly a mix up or not i would think long and hard..small claims court springs to mind if you want your money back!!! Curious to see who your provider is....could you inbox me? I went with wls group and can't fault them! Xx
 
It's either wls it thg somehow I have a feeling it is thg.... if she is the only one for Ireland then maybe that's where she gets her attitude from. Tbh after surgery i only have dealings with dietitian and nurse. Patient care what's it is just a nice name for a sales person. I would still write saying that with a surgery that important and life changing, it ll be the least as a customer service to get all your question answers. I can't see why you ll not get your money back as they have not delivered their service + ll cost them more money to argue than refund and move onto the next patient. Just a thought
 
Hello

sorry to hear that you wasn't treated they way you was expected, its terrible really your paying all that money u think they be chewing ya arm off, it could just be that one person who wasnt very helpful, is there no one else you can voice your opinion to in the place your having it done? Whether Nhs or Private if someone treated me in that manner I would want an apology and if an apology wasnt forthcoming I would want them reprimanded. Its not on tbh.

Wishing you all the best - Julie xx
 
If you wat to cancel the surgery then they have to give you your money back, but i dont know how long it would take hun... but i think ou should contact them again before your surgrey and speak to somebody else... put everything down in writing and tell them your concerns cos this woman has been bang out of order. xxx
 
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