I have heard this story before, it was the hospital I am going to, but not the same surgeon.
I was so concerned about it that I spoke to the team and was told that neither the lady nor anyone in her family made any contact with The Spire, they had no idea of any problems at all. There was masses and masses of support for the hospital
I felt quite relieved though of course still upset that it had happened, and am happy to go ahead with my surgery at The Spire Soton, but will make sure, as any of us should, that any pain at all and we should seek help.
I feel really, really sorry for the family she seemed as though she was a really nice lady.