slimmerkay
New Member
The straw fell today that broke the camel's back. I have emailed Mr Ammori's secretary and have copied the email here as I think it explains everything without me having to re-type it all.
Suffice to say I am not very happy. I wasn't going to complain but sometimes I just get sick on being walked on.
Dear Louisa
I refer to my emails of 4th November and 16th November 2010 regarding the invoice sent to me for the B12 injection given at the six week post op check. I have received no further word from you regarding this since your email of 4th November stating you would investigate it further. I have today received a reminder for the invoice to be paid.
I have telephoned the accounts department and am awaiting a call back. I am not very pleased about having to do this.
I will add that through a support group I have discovered that two other private patients of Mr Ammori's also attended clinic that day, also had the B12 injection and neither have been charged for it.
Also, one other point I wish to make is that I am not very happy with the aftercare provided by The Spire. Again, through the support group, I have discovered that patients who were bypassed in October (my operation was 11th September) and who were funded by the NHS have had their 6 week post-op check, were seen that day by Jennie the Dietician, and Kath, the Bariatric Nurse. Yet myself and another private patient have been told we wont see Jennie because she is fully booked up for months but we can email her and our first appointment with Kath is not until February 2011. I find these inconsistences unacceptable.
Karen ******
Suffice to say I am not very happy. I wasn't going to complain but sometimes I just get sick on being walked on.
Dear Louisa
I refer to my emails of 4th November and 16th November 2010 regarding the invoice sent to me for the B12 injection given at the six week post op check. I have received no further word from you regarding this since your email of 4th November stating you would investigate it further. I have today received a reminder for the invoice to be paid.
I have telephoned the accounts department and am awaiting a call back. I am not very pleased about having to do this.
I will add that through a support group I have discovered that two other private patients of Mr Ammori's also attended clinic that day, also had the B12 injection and neither have been charged for it.
Also, one other point I wish to make is that I am not very happy with the aftercare provided by The Spire. Again, through the support group, I have discovered that patients who were bypassed in October (my operation was 11th September) and who were funded by the NHS have had their 6 week post-op check, were seen that day by Jennie the Dietician, and Kath, the Bariatric Nurse. Yet myself and another private patient have been told we wont see Jennie because she is fully booked up for months but we can email her and our first appointment with Kath is not until February 2011. I find these inconsistences unacceptable.
Karen ******
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