I would ask to speak to pals at the hospital. I would make sure you get a name at each phone call and if possible ask to speak to that person and write their name down. Even if they're private they're operating with nhs funding and will e held to the same guidelines and have the same accountability.Thanks Y. I was going through Patients Association. PALS are linked to the hospital and as none are local to me, I'm chasing my tail as to who to ask. Sudbury/BMI LOSS/Streamline whoever they call themselves are listed as private (although was nhs) so via BMI and Kings is London. I'm in Kent. I won't see Kings consultant til 2015 so surgery is way way away. Any other pointers? I'm truly desperate.